Privacy policy

When you send a form, we collect what you type in. Depending on the form, that's:

• your name, phone number, email address and ZIP code
• project details: square footage, timeline, the color you're interested in and whether you'd like a sample
• for trade requests: your company, your role, project details and whether you'd like to become a trade partner
• any message you write
• whether you agreed to receive calls and text messages

We use it to answer your request, prepare pricing, send samples, and follow up about your project.

• Your IP address and browser type, recorded with each form to protect it from spam and abuse.
• How you found us: the page you landed on, the site that referred you, and the campaign tags or ad click identifiers in the link you followed (for example utm_source, gclid or fbclid). We keep these with your request for up to 90 days so we know which ad or search brought it in.
• Unless you opt out, the pages you visit and how you use them, through the analytics and advertising tools described below.

Unless you opt out, this site uses:

• Google Analytics, to understand how visitors use the site.
• Google Ads and Google Tag Manager, to measure which ads lead to requests. When you send a form, Google's tag may send a hashed (scrambled, one-way encoded) copy of your email address and phone number to Google so it can match the request to an ad click.
• The Meta pixel and Meta's Conversions API, to measure our Facebook and Instagram ads. When you send a form, we send Meta a notice that a request was made, along with hashed copies of your email address, phone number, first name and ZIP code, a random identifier for your browser, your IP address and browser type. Meta uses this to match the request to an ad and to improve ad delivery.

These tools use cookies and similar technologies. We also set our own cookies to remember how you arrived and a random browser identifier used with the Meta pixel, and we store your opt-out choice in your browser.

Your choice: click “Do Not Sell or Share My Personal Information” at the bottom of any page. The tools stop right away, don't load on your later visits in this browser, and no hashed form data is sent to Google or Meta. The site works the same either way. We also honor the Global Privacy Control signal from browsers that send it.

We don't sell your personal information for money. We share it with the service providers that run this website and our follow-up for us, each only to provide its service:

• website hosting (Vercel)
• a secure database that keeps a backup copy of each request (Supabase)
• email delivery for the notice our team receives and any reply we send you (Resend)
• our customer relationship system, where our team follows up and from which calls and texts are sent if you agreed (GoHighLevel)
• a spam check on the forms (Cloudflare Turnstile), which looks at your browser and connection

Unless you opt out, Google and Meta receive the information described above. California and New Jersey law can treat that as “selling” or “sharing” personal information, or as processing for targeted advertising. The “Do Not Sell or Share” link is how you opt out.

We may also disclose information if the law requires it, or to protect our rights or the safety of others.

If you tick the box on a form, we may call and text you about your request, including by automated means. Consent isn't a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Details are in our SMS terms.

We don't share or sell your mobile number or your text message opt-in with third parties or affiliates for their marketing. Text message opt-in data and consent are excluded from every category of sharing described in this policy, except the service providers that deliver our messages.

Depending on where you live, including California and New Jersey, you may have the right to know what personal information we hold about you and get a copy of it, to correct it, to have it deleted, and to opt out of its sale, of sharing for targeted advertising, and of profiling. We won't treat you differently for using any of these rights.

To opt out of advertising, use the “Do Not Sell or Share” link. For any other request, call (908) 661-8919, email info@floordistributionusa.com, or write to Floor Distribution USA, 3 Cass St Unit 5, Keyport, NJ 07735. We may need to confirm your identity first, and we'll answer within 45 days. If we turn down your request, you can ask us to reconsider by replying to our answer.

We keep form requests as long as we need them to handle your project and keep our business records, then delete them. The site runs over encrypted connections, and access to requests is limited to the people who handle them.

This site isn't meant for children under 13, and we don't knowingly collect information from them.

If we change this policy, we'll update this page and the date at the top. Questions go to info@floordistributionusa.com or (908) 661-8919.